At Threads of Sin, we aim to deliver quality products and a smooth shopping experience. Kindly read this Return & Refund Policy carefully before placing an order on https://threadsofsin.com/.

This policy forms an integral part of our Terms & Conditions.

1. Returns and Exchanges

We offer returns only in the following cases:

• The product received is defective or damaged
• The wrong product has been delivered
• The wrong size has been delivered

Returns will not be accepted for reasons such as change of mind, product not liked after delivery, or incorrect product selection by the customer.

We also offer exchanges for eligible cases :

All return or exchange requests must be raised within 24 hours of receiving the product by contacting us and sharing clear photos or videos of the product along with the original packaging.

For exchanges, a nominal exchange fee will be charged depending on the customer’s location and courier availability.

Once approved, our courier partner will arrange a pickup, usually on the next working day or as soon as possible.

The exchanged product will be dispatched on a priority basis and delivered within 3 to 10 business days, subject to product availability and courier timelines.

Customers are strongly advised to review product descriptions, size charts, and details carefully before placing an order.

2. Refund Policy

Refunds are not applicable for successfully delivered products, except in the cases mentioned below.

Refunds will be processed only under the following circumstances:

• The product received is defective or damaged
• The wrong product has been delivered
• The wrong size has been delivered and the item is eligible for return
• Duplicate or multiple payments made for the same order due to a technical or payment gateway error

Refunds for returned items will be initiated only after the returned product is received and inspected by our team and found to be eligible as per our Return and Exchange Policy.

Once approved, the refund will be processed to the original mode of payment and credited within 7 to 10 business days, subject to payment gateway or bank processing timelines.

3. Damaged or Incorrect Products

If you receive a product that is:

• Damaged during transit, or
• Incorrectly shipped

You must inform us within 24 hours of delivery.

You are required to share clear photos and/or videos of the product and original packaging to help us investigate the issue.

Failure to report the issue within the stipulated timeframe may result in rejection of the claim.

If the claim is approved, an appropriate resolution (replacement or refund, as applicable) will be provided at our sole discretion.

4. Cancellation Policy

Orders can be cancelled only before dispatch.

Once an order has been shipped, cancellation is not permitted under any circumstances.

5. Contact Information

For any questions or concerns related to returns, refunds, or cancellations, kindly contact:

Email: threadsofsin@gmail.com
Phone: +91 7620387094 ( Drop a text on whatsapp for immediate assistance )